Leona Tomkins

Back in November of 2003, you replaced the roof on The Little Essex Bed & Breakfast. Out of three estimates, yours was the most reasonable and you actually seemed eager to take on a project as small as ours. The big issue for us was an addition to the house that has an almost flat roof. It had a history of leaking. In light of the substantial costs associated with flat roofs, we decided to tackle this part of the project ourselves. Your task was to integrate your work with ours so that the two roofs blended properly. You did a terrific job on the rest of the B&B, but most importantly to us, you really went the extra mile to ensure that everything sealed properly where the two roofs joined. You provided extra service without extra cost. We believe that you did this in order to create a truly satisfied customer. You are the best! We’ve gone through a rough winter with freezing, thawing, and raining all mixed in together and not a drop! Once again, I can sleep at night when it rains without worrying about a puddle when I wake up. Take this letter as our solid endorsement. We recommend your company to all our friends. Keep up the good work.